What We Have Done About the Coronavirus

If you have any questions or concerns please call us at 800 291 5900

Ensuring residents are cared for in a safe and healthy environment is our greatest concern. Our facilities have been and are following recommendations of the CDC, state and local health departments with regards to COVID-19. We will continue to stay up to date with their recommendations and will continue to follow their guidance. 

At this time, visitation is allowed, but is dependent on the facility case status and changing regulatory guidance. 

Visitation Fact Sheet

Regardless of how visits are conducted, the following core principles of COVID-19 infection prevention and best practices must be followed to reduce the risk of COVID -19 transmission: 

  • Screening for temperature and sign/symptoms of COVID-19 
  • Hand hygiene 
  • Face covering 
  • Social distancing of at least 6 feet 
  • Adherence to instructional signage 
  • Cleaning and disinfection 
  • Appropriate use of PPE  
  • Effective cohorting 
  • Resident and staff testing as required 

COVID-19 Frequently Asked Questions: Click Here

NEW COVID-19 Safety Flyer: Click Here

Preventative Approaches Taken at Our Alden Facilities


  • Our facilities are conducting regular communication with residents and patients
  • Daily Symptom Monitoring
  • Cancelled all large group and community events
  • Eliminated communal dining
  • Enhanced our usage of Telehealth for patient/doctor visits
  • Reducing face to face contact opportunities
  • Restricting non-essential trips out of the facility
  • Restricting non-essential visitation and instead supporting “Virtual Visits”
  • Education and training with residents and patients regarding;
    • Preventative Measures Taken to Prevent the Spread of Infection
    • Hand Hygiene
    • Respiratory Etiquette

Families of Residents

  • Our facilities are conducting regular communication provided to all families (for example, email blasts, or letters, or phone call updates) regarding preventative measures taken and resident updates
  • Facebook updates
  • Website Updates
  • Established virtual visits via teleconferencing and video calls

Staff and Medical Associates

  • Regular messaging to maintain focus on prevention
  • Daily symptom monitoring at the start of each shift
  • Regular communication regarding current preventative measures taken and new measures as they arise
  • Education and training regarding infection control and hand hygiene
  • Regular observational audits conducted to ensure compliance with established infection control and hand hygiene requirements
  • Establish specific guidelines related to COVID-19
  • Re-education regarding appropriate cleaning and sanitation protocols
  • Review established emergency preparedness plans and response

Public at Large

  • Entrance notices informing of current non-essential visitation restrictions in place as a preventative measure
  • Large group events have been cancelled and will alternatively be conducted using webcasts whenever possible.
  • Entrance notices with CDC guidance are present in each facility lobby and corporate office.

Regulatory Authorities

  • Regular communication with State regulatory agencies regarding preventative practices taken.
  • Daily communication with and receipt of updates from:
    • CDC
    • Local public health authorities


  • Regular communication with Vendors and Suppliers to ensure appropriate supplies and provisions are available for use. At this time, we expect no supply disruption for:
    • Medications
    • Food
    • Medical Supplies
  • Vendors and Suppliers have been notified of our safety and screening requirements.